Neutrogena by Neutrogena

Shipping and Refund

All U.S. orders will be shipped through a traceable carrier (UPS, USPS, etc.). Orders are typically processed and shipped within 24 to 48 business hours after being placed. Most orders should arrive within 4 to 7 business days from the time they are placed. Return and Refund Policy: You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping charges. We do not offer refunds on Skincare, Haircare, or Makeup items due to health and safety reasons. We reserve the right to deny returns, refunds, and exchanges including but not limited to prevent fraud, suspected fraud, or abuse. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. We require the following information to process your return. (If this information is not included, we will be unable to process your return.) RMA number Full name and address Phone number E-mail address Packing slip Original Order Confirmation Number Your reason for returning the merchandise Please return the merchandise to: ##BeautifyEdition.com## RETURNS DEPARTMENT 900 Grand Blvd. Deer Park, NY 11729 USA All returns must be shipped back to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the shipper. **Please allow up to 14 business days to process your return or exchange. If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

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